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ORDERING TERMS - HUMAN
ORDERING
For quality service, specify account number, item number, product name, vial size, and dilution, aqueous or glycerinated formulation, and skin prick test or multiple dose vial as shown in the catalog.”
Certain extracts and mixtures cannot be supplied in the 1:10 w/v strength due to excessive precipitation. These will be supplied at the strongest possible w/v strength. Glycerinated extracts can be supplied in
1:10 w/v, 1:20 w/v or weaker dilutions. Extracts ordered in protein nitrogen units (PNU) are available in aqueous formulations only.
Physician license must be of file. Proper identification will be required from institutions.
MINIMUM ORDER
A minimum order of $25.00 is required. Please combine orders to achieve minimum.
PREMIUM ALLERGENS
Specific products have been designated as premium allergens due to low utilization, decreased availability of source materials, increased costs associated with the collection/extraction process, and/or market conditions.
These items carry a surcharge. Please consult your Customer Care Specialist for more information.
SHIPPING
All extracts are shipped overnight for next-day delivery. All other products ship via UPS 3 Day Select
®
or Ground unless otherwise specified. Shipments with ice packs are available upon customer request, with an additional charge.
TERMS
FOB Lenoir, NC. Shipping and insurance charges are prepaid and added to the invoice. All prices are in US dollars. All prices are subject to change without notice. We accept payment via MasterCard
®
, Visa
®
,
Discover Card
®
, and American Express
®
Stallergenes Greer offers a secure way to make payments online at your convenience. There is no charge and signing up is easy. For more information about this self-pay feature, please contact a Customer Care Specialist
at 800.378.3906.
RETURNS
Please contact a Customer Care Specialist at 800.378.3906 for prior approval for all product returns. Any shipping error must be reported within 7 days of receipt of the order. A Returns Good Authorization Number must accompany
all product returns to Stallergenes Greer within 10 days of the return notification.
Allergenic extracts and sterile products cannot be returned unless due to a Stallergenes Greer error. Ancillary supplies must be returned in unopened, undamaged cases. Credit is not issued for duplications resulting
from customer errors in ordering.
WARRANTY
We warrant only that solutions in unopened and undamaged vials are sterile and correctly labeled. Once shipment is made, we have no control over storage conditions, methods of usage, or dosage administered.
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